tag:blogger.com,1999:blog-8400494695919762193.post3983914745605099177..comments2024-01-11T02:48:29.493-08:00Comments on Sacramento Vegan: Dad's KitchenPamhttp://www.blogger.com/profile/11192375534456260749noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8400494695919762193.post-83263527925648904712016-01-05T11:12:55.567-08:002016-01-05T11:12:55.567-08:00At @ DAD'S RESTAURANT in Fair Oaks, CA. on Chr...At @ DAD'S RESTAURANT in Fair Oaks, CA. on Christmas Eve (12-24-15) for lunch.<br /><br />Let me start out by quoting their menu statement:<br />"We also want your experience to be the best it can possibly be so if it is let us know & if it’s not let us do our best to make it better!"<br /><br />I will tell you honestly @ any experience I have anywhere, good or bad. What HORRIBLE service at this establishment. There were 3 tables at 2:30 pm, including ours. Server, Liz, asked how everything after we rec'd our lunch & since she asked, I said I was disappointed in the meat open-face meatloaf sand. When I mentioned this she walked off, did not say a word. I waited @ 10 minutes while she wandered around the place, I thought she told the supervisor, mgr or owner. She came back later & asked again how things were. I asked her why she just wandered off w/o saying anything to me. Did she tell someone @ my comment? NO. She said she was actually called away by the mgr @ another customer. Well, that was a bunch of BULL. The mgr was actually on the other side of the restaurant - I saw him standing there; She LIED.<br />I told her I wanted to speak to the mgr. She left, told him something & he, John, then came over & I asked him if he was a mgr or owner, He started out telling me he was the owner but quickly corrected himself telling me he was the mgr.<br />After he told me who he was he started off by being rude - I was polite but direct. He asked what I wanted. I told him @ my comment to the server & that she just wandered off after I made my comment. He apologize for her actions & told me she was one of the best servers there, really? I said I had been in cust service for over 30 yrs & I would never have walked off or lied to a customer. I stated all I was doing was making a comment.<br /><br />I let the asst. mgr know I was disapt'd w/ the amt of meat in my sand & showed him the 1/4" x 3 1/2 " x 5" slice - open faced. He told me that is the way it comes but if I had ordered the meatloaf dinner it would be a larger slice. I said I am speaking of this sand, not the dinner. He then told me that because I ord'd this sand w/ sourdough instead of focaccia bread - the meat to bread ratio would make a diff in the taste. "WHAT???." I told him flat out, the bread should make no diff in regards to my comment @ the minimal slice of meat in this alleged sand. What a bunch of crap, seriously? What a brush off of my comment, & I told him so. He then grabbed my plate (extremely rude ) & told me he'd take it off the check. I was @ 1/2 done w/ my meal. I did not say it was bad. He didn't ask if he could remove it. This is not the reaction from a professional asst mgr I would have ever expected. I now understood why the server was so disoriented by my original comment - Both - lack of training @ customer comment. It was not like I was yelling, complaining, being rude, I was just making a comment.<br />So, after this happened Liz never came back to the table & we were there for another 15 minutes while my lunch partner finished his meal. We finally asked for the check but we rec'd NO OTHER SERVICE. But, the customer 2 tables over, was able to get service & rec'd beers while we sat there w/ empty glasses of water. I had to get up get it myself. When she printed the check, the water pitchers (2) were right there next to her & she saw we needed more water.<br />When the server, or shall I say, Confuser, brought the check I asked her for the owners contact info. I was lucky enough to have asst mgr, John, bring it to me, saying he does not give out the owners info so here is a card for the restaurant. REALLY? This is not going to go well for the asst mgr, the server, the restaurant. We will most likely NEVER go back here & we will be sure others know @ the service & treatment we rec'd. I will share my experience w/ everyone. As of this morning (01-05-16), I have yet to receive a reply.<br />Anonymoushttps://www.blogger.com/profile/13837485614138489314noreply@blogger.comtag:blogger.com,1999:blog-8400494695919762193.post-80411414564465903902014-09-15T13:56:11.720-07:002014-09-15T13:56:11.720-07:00You're welcome, Anne. We should get together f...You're welcome, Anne. We should get together for lunch again sometime soon!Pamhttps://www.blogger.com/profile/11192375534456260749noreply@blogger.comtag:blogger.com,1999:blog-8400494695919762193.post-61490697243019397842014-09-15T13:54:18.651-07:002014-09-15T13:54:18.651-07:00Thanks, Pam! I haven't been to Dad's for a...Thanks, Pam! I haven't been to Dad's for ages. This will give me some incentive.Annehttps://www.blogger.com/profile/13168982464427706720noreply@blogger.comtag:blogger.com,1999:blog-8400494695919762193.post-80763424825006764222014-09-15T13:53:34.803-07:002014-09-15T13:53:34.803-07:00Thanks, Pam! I haven't been to Dad's for a...Thanks, Pam! I haven't been to Dad's for ages. This will give me some incentive.Annehttps://www.blogger.com/profile/13168982464427706720noreply@blogger.com